Everything you need to provide top level service
A plan that works for everyone
Plans applicable to the enterprise
View function
- Industry leading work order processing systemAn integrated system that interacts with customers via email, tweets and Facebook wall posts and easily turns them into work orders。
- Provide communications between the Web, mobile devices and social mediaProvide a rich, modern, and unconventional conversational experience on your website or mobile app。
- Email, voice, SMS and instant chat supportProvide personal support over the phone or online。
- Customer service center -- 單個 Set up self-service articles so that customers can find the answers themselves。
- Standard robotTo respond to enquiries 24 hours a day by message, email, instant chat and work order form。* Maximum 1,000 monthly active users (MAU)
- Easy to set up self - run programs and workflowsAutomate and streamline agent procedures for faster problem resolution on a large scale。
- Automatic response powered by artificial Intelligence -- Up to 50 Using machine learning to instantly respond to incoming questions with relevant information available, customers can get answers without waiting。 Reply via email, workorder forms, IM, messaging, social media channels, Slack, API and/or SDK。
- Unified agent workbenchThe dialect-centric Unified Agent workbench helps your team manage conversations across all networks, mobile devices, and social media channels in a single view。
- Transfer based on agent status and capacity Redirect conversations to appropriate agents based on their availability, capacity, skills, and conversation priorities so they can respond to work orders more quickly。
- Report and Analysis -- 預建 Use a pre-built dashboard containing best practice customer service quantification analysis to analyze your performance。
- Data and file storage space - 標準 Store Zendesk data, archives, and partner data in our flexible open platform。 在此處Information to gain an in-depth understanding of the project information。
- Over 1000 applications and integrations -- 預建 Browse Zendesk's market of over 1,000 prebuilt applications and integrations to unify your favorite tools with important business information without writing any code。 Or use our app or channel framework to build your own app specifically for your account。
- Powerful API -- Standard rate limit The API is a powerful resource used by many Zendesk customers to import resources in large quantities, build applications, retrieve data from external sources, and much more。
- Online support from the Zendesk teamObtain customer support during business hours for general account information and quick troubleshooting in case of failure。
- Orientation and adoption guideStandardized guidelines for functional enablement and more efficient use of core Zendesk functions, which are provided digitally or through interaction and planning。
View function
- Industry leading work order processing systemAn integrated system that interacts with customers via email, tweets and Facebook wall posts and easily turns them into work orders。
- Provide communications between the Web, mobile devices and social mediaProvide a rich, modern, and unconventional conversational experience on your website or mobile app。
- Email, voice, SMS and instant chat supportProvide personal support over the phone or online。
- Customer service center -- 多個 Set up self-service articles so that customers can find the answers themselves。
- Standard robotTo respond to enquiries 24 hours a day by message, email, instant chat and work order form。* Maximum 1,000 monthly active users (MAU)
- Automated operations and workflows with more options and easy to setAutomate and streamline agent procedures for faster large-scale problem resolution。
- Automatic response powered by artificial Intelligence -- Up to 100 Using machine learning to instantly respond to incoming questions with relevant information available, customers can get answers without waiting。 Reply via email, workorder forms, IM, messaging, social media channels, Slack, API and/or SDK。
- Unified agent workbenchThe dialect-centric Unified Agent workbench helps your team manage conversations across all networks, mobile devices, and social media channels in a single view。
- Transfer based on agent status and capacity Redirect conversations to appropriate agents based on their availability, capacity, skills, and conversation priorities so they can respond to work orders more quickly。
- Report and Analysis -- 預建 Use a pre-built dashboard containing best practice customer service quantification analysis to analyze your performance。
- Data and file storage space - 中級 Store Zendesk data, archives, and third party data in our flexible open platform。 在此處Information to gain an in-depth understanding of the project information。
- Over 1,000 applications and integrations -- Pre-built and custom Browse Zendesk's market of over 1,000 prebuilt applications and integrations to unify your favorite tools with important business information without writing any code。 Or use our app or channel framework to build your own app specifically for your account。
- Powerful API -- Advanced rate limitThe API is a powerful resource used by many Zendesk customers to import resources in large quantities, build applications, retrieve data from external sources, and much more。
- Online support from the Zendesk teamObtain customer support during business hours for general account information and quick troubleshooting in case of failure。
- Orientation and adoption guideStandardized guidelines for functional enablement and more efficient use of core Zendesk functions, which are provided digitally or through interaction and planning。
- Self-service customer portalCreate a dedicated space for your clients to manage their support requests and community contributions through a personalized portal。
- Knowledge management driven by artificial IntelligenceAgents and internal teams can use integrated knowledge management to easily add new information and use that content themselves to respond faster and more accurately when assisting clients one-on-one。
- Personalized worksheet layout configuration Create multiple support request forms that display a unique set of work order fields to ensure that you collect the correct information from your customers for each support request。 Display only the fields you want agents and regular users to see in the workorder table to provide a better user experience。
- Low access authorization - Up to 50 Grant limited access to individuals to know the status of work orders and, when required, provide expertise and advice in a particular area by adding private comments to work orders。
- Service Level Agreement (SLA) managementAccurate measurement of data and avoidance of data leakage through conditional service level agreements。 New to any view screen for easy monitoring。
- Multilingual support and contentProvide support and localize call centers in multiple languages (over 40)。
Most popular
View function
- Industry leading work order processing systemAn integrated system that interacts with customers via email, tweets and Facebook wall posts and easily turns them into work orders。
- Provide communications between the Web, mobile devices and social mediaProvide a rich, modern, and unconventional conversational experience on your website or mobile app。
- Email, voice, SMS and instant chat supportProvide personal support over the phone or online。
- Customer service center -- 多個 Set up self-service articles so that customers can find the answers themselves。
- Standard robotTo respond to enquiries 24 hours a day by message, email, instant chat and work order form。* Maximum 1,000 monthly active users (MAU)
- Automated operations and workflows with more options and easy to setAutomate and streamline agent procedures for faster large-scale problem resolution。
- Automatic response powered by artificial Intelligence -- Up to 500 Using machine learning to instantly respond to incoming questions with relevant information available, customers can get answers without waiting。 Reply via email, workorder forms, IM, messaging, social media channels, Slack, API and/or SDK。
- Unified agent workbenchThe dialect-centric Unified Agent workbench helps your team manage conversations across all networks, mobile devices, and social media channels in a single view。
- Based on agent status, capacityAnd skills，以及Dialogue priority order to transport Redirect conversations to appropriate agents based on their availability, capacity, skills, and conversation priorities so they can respond to work orders more quickly。
- Report and Analysis -- Pre-built and custom Analyze your performance using a pre-built dashboard that includes a quantitative analysis of best practice customer service。
- Data and file storage space - 中級 Store Zendesk data, archives, and third party data in our flexible open platform。 在此處Information to gain an in-depth understanding of the project information。
- Over 1,000 applications and integrations -- Pre-built and custom Browse Zendesk's market of over 1,000 prebuilt applications and integrations to unify your favorite tools with important business information without writing any code。 Or use our app or channel framework to build your own app specifically for your account。
- Powerful API -- Advanced rate limitThe API is a powerful resource used by many Zendesk customers to import resources in large quantities, build applications, retrieve data from external sources, and much more。
- Online support from the Zendesk teamObtain customer support during business hours for general account information and quick troubleshooting in case of failure。
- Orientation and adoption guideStandardized guidelines for functional enablement and more efficient use of core Zendesk functions, which are provided digitally or through interaction and planning。
- Self-service customer portalCreate a dedicated space for your clients to manage their support requests and community contributions through a personalized portal。
- Knowledge management driven by artificial IntelligenceAgents and internal teams can use integrated knowledge management to easily add new information and use that content themselves to respond faster and more accurately when assisting clients one-on-one。
- Personalized worksheet layout configuration Create multiple support request forms that display a unique set of work order fields to ensure that you collect the correct information from your customers for each support request。 Display only the fields you want agents and regular users to see in the workorder table to provide a better user experience。
- Low access authorization - Up to 100 Grant limited access to individuals to know the status of work orders and, when required, provide expertise and advice in a particular area by adding private comments to work orders。
- Service Level Agreement (SLA) managementAccurate measurement of data and avoidance of data leakage through conditional service level agreements。 New to any view screen for easy monitoring。
- Multilingual support and contentProvide support and localize call centers in multiple languages (over 40)。
- Enter Sunshine ConversationsSunshine ConversationsIs Zendesk's messaging platform for innovative conversation experiences。 With our conversational application interface, you can design rich interactions from scratch to drive revenue growth and engage customers throughout the journey。
- Real-time agent activity Dashboard viewableView real-time agent activity, such as agent status across all channels, the number of conversations each agent is having, and others, to optimize team performance in real time。
- Integrated community forumCreate a space for customers to connect and collaborate with your company and with each other。
- Private conversation stringEnables agents to seamlessly add others from internal and external teams to collaborate on work orders without interrupting the main dialogue flow in the work order。
- Dashboards that can be personalized and sharedCreate custom dashboards with charts and filter tools。 Share side-by-side related dashboards to inform team members and stakeholders of key insights and trends。
- Advanced speech functionSophisticated call management tools, such as callback, conference call, and IVR transfer, are used to provide enhanced support。
- Data location optionSpecify where your account information is stored"Could be the United States, the Asia-Pacific region or the European Economic Area。 Subject to certain restrictions。
- HIPAA complianceZendesk has successfully completed the HIPAA/HITECH evaluation for subscribers to execute its Business Cooperation Agreement (BAA)。
- Event Wired Helper for Amazon Web ServicesThe Zendesk Event Connection Helper lets users stream near-instant data changes (events) from Zendesk to AWS via Amazon EventBridge。 Common use cases include machine learning (ML) to enhance customer information, security, and compliance tools，Or through things like AWS Lambda, Amazon Simple Storage Service (Amazon S3), Amazon Kinesis，And custom analytics and business wisdom for services like Amazon SageMaker。
- Suitable for high - level artificial intelligence add-on componentsEnterprise-class AI can instantly understand general customer queries, is designed for your industry and work order, and gives agents more insight。 It includes advanced robots, intelligent streaming, intelligent insights, recommendations, and pre-programmed message recommendations for administrators。
New: Premium
Advanced artificial intelligence
Every agent/month
Enterprise-class AI can instantly understand general customer queries, is designed for your industry and work order, and gives agents more insight。 Only available for Suite Professional or higher plans。
- High level robotCustomised for your industry, highly trained robots responsible for communications and email can understand and solve general enquiries immediately。
- Intelligent shuntWork orders are automatically sorted by customer purpose, language, and mood, thus establishing transfer rules, workflows, triggers, etc., to make work easier。
- Intelligent insights and adviceWith AI-driven insights and the right pre-programmed messages, agents can help resolve customer queries faster。
- Preprogrammed message recommendations for administratorsUsing AI to create new preprogrammed message suggestions and share them with agents can help solve problems faster。
View function
- All you need to provide outstanding customer supportCore element，以及
- Customize team roles and permissionsDefine and assign agent roles to fit your organizational structure and workflow。
- Advanced knowledge managementBuild, manage, and update reusable content that can be used for multiple articles or multiple call centers。 Keep content up to date throughout its lifecycle by scheduling publish, unpublish, and validate intervals。
- A personable agent workspaceEnables the agent to focus by displaying the work order forms and macros associated with the work order and pre-selecting the applications to expand and collapse。
- Online conversations can be personalised and brandedCustomize widgets to match the look and feel of your brand。 Remove the "Zendesk" brand logo from your Widget。
- Low access authorization - Up to 1000 Grant limited access to individuals to know the status of work orders and, when required, provide expertise and advice in a particular area by adding private comments to work orders。
- Real-time data and external dashboard sharingCreate custom real-time dashboards using real-time quantitative analysis, charting, and filtering tools。 Not only do you share and arrange dashboards with your team, but external stakeholders can also participate。
- Real-time agent activity Dashboard You can customize the capacity of the agent and get instant in-depth information about the status of the agent Look at real-time agent activity, such as agent status across all channels, the number of conversations each agent is having, and the capacity of the agent at the time, to optimize team performance instantly。
- Sandbox environment for change managementCopy your work order processing system setup, customization, and relay data to a non-production environment for testing, development, and/or training。
- Powerful API -- Enterprise rate limit The API is a powerful resource used by many Zendesk customers to import resources in large quantities, build applications, retrieve data from external sources, and much more。
- Enter Sunshine ConversationsSunshine ConversationsIs Zendesk's messaging platform for innovative conversation experiences。 With our conversational application interface, you can design rich interactions from scratch to drive revenue growth and engage customers throughout the journey。
- Suitable for high - level artificial intelligence add-on componentsEnterprise-class AI can instantly understand general customer queries, is designed for your industry and work order, and gives agents more insight。 It includes advanced robots, intelligent streaming, intelligent insights, recommendations, and pre-programmed message recommendations for administrators。
More powerful
Keep your support system agile with a Zendesk plan tailored to your needs。
There are more plans available to businesses, priced from $215 Each agent/month is charged on an annual basis
Trusted by more than 160 companies in more than 169,000 countries
The #1 Digital Customer Service Use case provided
The advanced security you need
Talk to us for a full range of solutions for all your business needs。
- Protect your data with top-notch security and compliance。
- Fine-tuning operations with granular control and greater flexibility in change management。
- Extend your Zendesk entity and unify data through custom integration。
- Set yourself up for success with advanced support and services from the Zendesk team。
New: Premium
Advanced artificial intelligence
Every agent/month
Enterprise-class AI can instantly understand general customer queries, is designed for your industry and work order, and gives agents more insight。 Only available for Suite Professional or higher plans。
- High level robotCustomised for your industry, highly trained robots responsible for communications and email can understand and solve general enquiries immediately。
- Intelligent shuntWork orders are automatically sorted by customer purpose, language, and mood, thus establishing transfer rules, workflows, triggers, etc., to make work easier。
- Intelligent insights and adviceWith AI-driven insights and the right pre-programmed messages, agents can help resolve customer queries faster。
- Preprogrammed message recommendations for administratorsUsing AI to create new preprogrammed message suggestions and share them with agents can help solve problems faster。
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Apply hereJoin the more than 160,000 companies that trust Zendesk
Try out the full Zendesk experience
Frequently Asked Questions
購買
How to purchase your software？
After pressing "Buy Now," you will set up a Zendesk account and be able to purchase the software immediately。 You can pay easily by credit card or PayPal。 Customers who wish to purchase from our sales representative office may choose to pay upon receipt of the invoice。
How long is the contract period？ Can we upgrade or lower our subscription？
The plan can be settled monthly or annually。 You can start/stop or change the plan at any time (but be aware that it is non-refundable if cancelled or downgraded)。 Find out here或Contact us for details。
What if I don't need all the features in Zendesk Suite？
With smooth support across all channels, the Zendesk Suite program is the easiest way to set up and manage everything your team needs at a great price。 If you need a solution with fewer features, check out oursBasic support programs, each agent/month by$19From (annual settlement)。
試用
How to Try it for Free？
When you sign up for a Zendesk Suite trial, you will have access to all features in the Zendesk Suite Professional plan。 If you would like to try out a specific program, please contact us。 At any point during the trial, you can choose a plan from your account and pay with a credit card or PayPal。
What happens at the end of the trial？
At the end of the Zendesk Suite trial, your profile and Settings will remain the same。 You can choose to purchase a plan after you log in。
一般
What resources are available to ensure that I take full advantage of Zendesk？
Online support is available to any Zendesk Suite plan customer, as wellZendesk call center、Optional training及社群。 At an additional cost, clients can use normative guidelines, custom training, implementation Settings, 24-hour support and implementation services to ensure that the team is ready for success。
Can Zendesk integrate with other applications and systems？
We are inZendesk MarketThere are thousands of pre-built applications and integrations。 With our developer API, almost anything you want can be built on the Zendesk platform。
How do you protect customer data？
We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure that customer and business data is always protected。 Let's see what we didSafety measureTo protect your business and your customers。
There are other problems？
ourCustomer service centerOpen 24 hours a day。 You can tooContact our global support team。 We will provide full assistance。
